{"id":4253,"date":"2019-06-17T14:36:17","date_gmt":"2019-06-17T14:36:17","guid":{"rendered":"https:\/\/vlaamsecontainerservice.be\/veelgestelde-vragen\/"},"modified":"2026-04-24T07:29:48","modified_gmt":"2026-04-24T07:29:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vlaamsecontainerservice.be\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

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\n\n\t \n Which containers can be cleaned? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]VCS specialises in cleaning smaller bins, green or VGF bins, wheelie bins, large waste containers and pallet boxes of companies and private individuals. We clean containers ranging from 40 litres up to 1200 litres.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n When do you start cleaning? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]After registering by phone, in writing or online, you will receive an e-mail confirming your subscription. That is also the start of your 14-day reflection period.<\/p>\n

Depending on the waste calendar of your municipality, it may take two to three weeks before the first cleaning session takes place.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Why does VCS need my details such as e-mail address and telephone number? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]We will inform you of any changes via e-mail. Announcements about cleaning days and routes are also regularly published on our website. All your data will be treated confidentially![\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n When should I pay? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]You can choose: pay easily and safely online via the VCS website or within 3 to 4 weeks after your registration. This can be done by credit card or by bank transfer.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How will you know when my dustbin needs cleaning? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]The driver will paste a sticker on the lid of your container when it is first cleaned. This sticker is placed on top of the bin (please clean this surface well first!) and serves as a reference for our drivers. So be careful to never remove this sticker.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How often and when do you clean my waste bin or container? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text css=””]We pass by every 4 weeks, on the same day that your container is emptied by your waste collection service. You will receive an e-mail from us the day before each cleaning session with a friendly reminder to take out your container.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is the cleaning eco-friendly? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Yes. We clean your container with hot, clean water under high pressure. The water has a temperature of 70 degrees, which also kills all bacteria. This process is 100% environmentally friendly.[\/vc_column_text] <\/div>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]
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\n\n\t \n Do weather conditions affect cleaning? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Certainly. We cannot and are not allowed to clean in freezing weather for safety reasons. Freezing (leaky) water can cause slippery pavements and ice patches on the street. Moreover, the government does not allow us to use water on the road when the temperature is around the freezing point.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you also clean the outside? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Yes. We clean the container completely, inside and out. So you always have a completely clean and fresh waste container.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is my waste container also disinfected? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Yes, we clean your container with hot water at 70 degrees. This kills all bacteria.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Why is a one-off cleaning session so much more expensive than a subscription? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]The first cleaning session requires more energy and takes longer than follow-up cleaning sessions, especially when a container is very dirty and has not been cleaned for a long time.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What should I do if my container was not cleaned? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]There could be several reasons behind this:<\/p>\n